We’ve tried to answer all our frequently asked questions here, however if your question isn’t answered please don’t hesitate to contact us.
Yes, we currently offer tours of the nursery at 10.00 am and 2.00 pm each day which can be arranged by contacting the nursery.
The nursery opens at 7:30am and closes at 6pm. For our insurance purposes it is important children are dropped off and collected within these times.
No, the nursery does not open on bank holidays.
We ask that all children bring a small rucksack like bag to nursery with them containing a full change of clothes and nappies and wipes if applicable. These may be needed when your child takes part in the many messy activities we like to offer.
We have a wide range of qualifications from NVQ Level 2 through to Honours Degrees in all of our settings. We also use trainee nursery apprentices in all settings as we feel that these are the best people to keep within our organisation as we can train and educate them to our standards. Many of our senior staff including our Managers were Apprentices within the organisation many years ago.
If you have any cause for concern about the care you receive for your child then please speak to the Room Leader in your child’s base room. If you feel this has not met your expectation or you wish to speak to someone higher then please speak to the Nursery Manager as soon as possible.
We do not provide formula milk for babies as there are many different brands on the market and we would always endeavour to ensure your child stays within their feeding routine to ensure they are settled.
If you would like to book a place please contact the nursery and they will ensure that all the correct paperwork is filled out along with details of your child’s start date. A week’s fees as a deposit secures your child’s place and this will be refunded at the end of your child’s journey with us.
We accept payment methods by Tax Free Childcare, bank transfer and credit/debit card.
That is no problem at all, we would invite you in to see the nursery manager or the nursery cook to ensure we have all the information regarding your child’s allergy. We may require a medical note to confirm the allergy from your GP to ensure all information is clear. We will then ensure all of your child’s meals are prepared at little risk and served on a red plate to alert staff to the allergy.
Our aim is that our full staff team in every setting is fully trained in paediatric first aid. Courses are run every six months to ensure all staff are up to date and fully qualified.
Each venue has a fully trained Special Educational Needs Co-Ordinator who is responsible for ensuring all practical and emotional support is in place for children and families who require additional support. If a diagnosis is confirmed through external agencies, the SENDCO will ensure all processes are in place ready for their school transition.
Each nursery offers a wide range of extra-curricular activities ranging from dancing, swimming and gymnastics. These activities are an additional cost payable to the nursery direct.
If you believe your child is eligible to receive government funding please speak to the nursery manager who will happily talk through the process with you.
Yes, if your child is eligible to receive government funding please speak to the nursery manager who will happily talk through the process with you.
